The terms “you” and “your” refer to the Customer, and the terms “we,” “us,” and “our” refer to American Blind & Shade.

Accurate measurements are crucial to a successful order. It is the customer’s responsibility to read and follow our 'How to Measure' instructions, including the product-specific Measurement Guides, very carefully. You assume full responsibility for the accuracy of measurements, unless field measurement services are provided by American Blind & Shade. Should an error on your part occur, we will be here to assist you with determining if any adjustments can be made that will allow the product to fit, or if necessary, ordering a replacement product of the correct size with accompanying charges. We regret that refunds or credits cannot be issued due to incorrect sizing from customer-provided measurements.

All of our products are custom fabricated and CANNOT be returned for any reason, including dissatisfaction with color. It is therefore your responsibility to ensure, prior to placing the order, that the color(s) you select for your products will be acceptable to you. If you would like assistance with color selection or have questions about color-coordinated parts, please Contact Us.

WEBSITE COLOR IMAGES—We make our best effort to accurately represent fabric/material colors on our website; nonetheless, actual fabric/material colors may vary from the images onscreen due to technological limitations of the scanners, monitors, and/or video cards in use. Subtle variations in color and surface texture may not be fully revealed in a small onscreen color swatch, and tints or hues can shift depending on your monitor settings. By making a color selection, you agree that any slight difference between the actual product color as fabricated and the representation of that color on our website will be acceptable. If more precise color selection is critical for your situation, please request free material samples prior to placing your order.

SAMPLE COLORS—Slight variations in color may occur between a sample swatch and the finished product due to run-to-run dye lot variations. These variations are not defects, but are common to the manufacturing process and are within industry tolerances. American Blind & Shade shall not be responsible for dye lot variances. Therefore, we recommend that when identical products of the same color are to be used for more than one opening, that they all be ordered at the same time so as to be of the same dye lot.

BACKLIGHTING OF FABRICS—"Backlighting" is the effect seen when light filters through translucent fabrics from behind, such as daylight seen through a shade or curtain. Our web images cannot display the effect of backlighting, which may soften colors and highlight fabric textures. American Blind & Shade shall not be responsible for color variances due to backlighting. If the effect of backlighting is a concern, please request free material samples prior to placing your order.

COLOR-COORDINATED COMPONENTS—An exact color match between the primary material of a window treatment and the secondary components — such as tassels, strings, trim, or other parts — is rarely possible. Therefore, manufacturers provide “color-coordinated” accessories using components that are similar in color, but not necessarily a precise match. In addition, neutral colored head and/or bottom rails may be used in conjunction with color-coordinated inserts. Manufacturers’ designer-selected, color-coordinated components assure you that all our coverings provide a complete and integrated look.

To avoid possible injury or strangulation from the cords on blinds and shades, please keep the all loose cords out of the reach of small children. At minimum, GSA Child Care Center Design Guide regulations require that any cord be secured at a height of 1375 mm / 54.2” or higher, above the reach of children.

Safety Options:

• Tie the cord to itself up high;
• Secure with a small clamp or binder clip;
• Cord Cleat or P-clip: Available upon request for all products that have cords;
• Tension Device: Comes standard on roller shades, and optional for other products such as cellular shades, sheer shades, verticals, and drapery;
• Cordless options are available in most product categories;
• Motorization of window treatments eliminates dangerous cords.

American Blind & Shade will notify you if an ordered item is temporarily out of stock, and will make every effort to remove items from our site immediately upon notification that they have been discontinued. However it's not uncommon for us to be informed of these issues only when we forward customer orders to the manufacturer. American Blind & Shade disclaims all responsibility for any damages incurred by delays due to circumstances beyond our control because of discontinued or out-of-stock items.

Due to the custom nature of our products we require payment in full at the time you place your order. However, if American Blind & Shade is providing measurement and installation services for you, we require a deposit of 50% at the time of order, with the remaining balance charged upon completion of the work.

We accept Visa, MasterCard, Discover, and American Express.

American Blind & Shade is a Maryland based Limited Liability Corporation and is therefore required to collect 6% sales tax on all orders shipped within the state of Maryland for organizations that are not tax-exempt. No tax will be charged on any Federal or Military orders. 

Our shipping policies can be found on the Shipping Info page

The products we offer are custom-made to your specifications and, as such, cannot be returned or refunded except in the unlikely case of manufacturer defect or shipping damage. It is your responsibility to verify all sizes, product selections, and colors prior to fabrication. With this in mind, feel free to contact us before placing your order if you have any questions or need any assistance. Please review your Order Confirmation email immediately upon receipt, and contact us with any corrections. One of our Sales staff will contact you to review and confirm your order prior to submitting it for fabrication; once submitted for fabrication, the order can no longer be returned or refunded.

PRIOR TO FABRICATION—Once your order is received, one of our staff will contact you within 24 hours or the next business day to review and confirm your order. You have up until this confirmation to change or cancel your order without penalty, after which time it will be submitted for fabrication.

DURING FABRICATION—Changes requested after confirmation, if feasible, will incur additional charges determined by the degree of production already completed; changes during fabrication will also delay delivery. If fabrication of your order has been completed or nearly completed, making changes is no longer feasible.

SHIPPING DAMAGES—Inspect your order immediately upon receipt for any for damage that may have occurred during shipping. Any items damaged in shipping will be repaired or replaced at no charge, provided that you follow these critical steps outlined below. Failure to comply with these instructions in full may result in charges for product repair or replacement.

For orders shipped via UPS or FEDEX you must:
1) Save all packaging;
2) Notify American Blind & Shade by phone or email within two business day of receipt.
 

For orders shipped via a Ground Freight Company other than UPS or FEDEX you must:
1) Inform the driver of the damage and have it noted by the driver on your copy of the Bill of Lading;
2) Save all packaging;
3) Notify American Blind & Shade by phone or email within two business days of receipt.
 

MANUFACTURING DEFECTS—Open and inspect your order immediately upon receipt. If any item(s) are found to be damaged or defective, notify American Blind & Shade by email; include a copy of the shipping receipt and photos if possible. Any damaged or defective items will be repaired or replaced at no charge within the warranty period.

Visit our Privacy Policy page for complete information on how we collect, use, and protect your personal information. Our Privacy Policy is incorporated by reference as part of these Terms and Conditions.

This site was created and is controlled by American Blind & Shade in the state of Maryland, United States of America. Therefore, the laws of the state of Maryland will govern these terms, conditions and disclaimers without giving effect to any principles of conflicts of law. We reserve the right to make changes to our website, and our terms, conditions and disclaimers.

If we cannot directly resolve a dispute regarding the application of American Blind & Shade policies to your order, the dispute will be settled by an arbitrator in binding arbitration pursuant to the rules of the American Arbitration Association. Arbitration shall be filed in Silver Spring, Maryland and the hearing relating to said arbitration shall be held at a mutually agreeable location within Montgomery County, Maryland. The arbitrator will apply United States law and will award the substantially prevailing party its costs and reasonable attorney’s fees.