Refunds

• All window treatments sold by American Blind & Shade are custom-manufactured systems and under no condition will refunds be given.

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What is Not Covered

• This warranty does not cover conditions or damage caused by accidents, alterations, misuse, or failure to follow maintenance and operating guidelines.  In addition, normal wear and tear is not covered by this warranty.  AMERICAN BLIND & SHADE AND ITS AFFILIATED COMPANIES AND INSTALLERS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTIAL OR CONSEQUENTIAL DAMAGES including but not limited to those detailed below:

  • If the product’s usage, adaptation, or installation are not in accordance with our install and/or operating instructions.
  • If the product experiences fading (within the fabric manufacturer's allowable specifications), staining of the fabric,  scratching, chipping, or dullness to the paint finish over time due to the use, cleaning practices, or water or atmospheric conditions (e.g. salt or acidic corrosion); which are all indicative of normal wear and tear.
  • If the window treatment has been relocated from where it was originally installed.
  • If the window treatment, whether motorized or manual, has been used to perform functions other than the function it was designed to handle – namely to act as a shading system only and for no other purpose (e.g. - do not hang items from the window treatment or use it as a lifting device).
  • For exterior window treatments: If the product was damaged by "acts of God", such as excessive high wind and/or rain, due to being left exposed rather than safely stowed.
  • For motorized systems: If electronics supplied by American Blind & Shade are improperly wired or if used with electrical accessories (e.g. - switches, relays) that were not previously supplied by us for installation with the motorized system.

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Submitting a Warranty Claim

• To obtain warranty service, contact American Blind & Shade to arrange for inspection of the defective installation or part. Warranty claims must be submitted in writing and must detail the nature of the problem, location of the window treatment(s) in question, and a contact person who is familiar with the problem. If found to be a warranty issue, American Blind & Shade will take the appropriate steps to promptly replace or repair the defective part and/or rectify any installation problems covered under this warranty.

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Type of Warranty

• American Blind & Shade offers a 3-year limited warranty on all our window treatment products. This warranty extends only to the original purchaser of the window treatment(s).

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Returns

• All returns for covered warranty repairs require written authorization from an American Blind & Shade representative prior to shipment. All unauthorized returns will be refused. The cost of round-trip freight for any return shipment is to be prepaid by the customer and under no circumstances shall the customer deduct the value of the freight charges from any remittance due. In addition, American Blind & Shade shall not be liable to reimburse any costs related to installation, removal, and/or subsequent reinstallation of the product.

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What is Covered

• Parts: American Blind & Shade warrants its products or parts, including fabrics, materials, and electronics, to be free from defects in workmanship or material under normal and proper use for a period of three (3) years from the date of sale. American Blind & Shade’s sole responsibility shall be to repair or replace defective parts and in no event shall be liable for any defect in installation – unless installed by American Blind & Shade – or resulting damage to any structure or injury, direct or consequential, arising out of the use of, or inability to use, the equipment.

  Labor: If installation services were provided by American Blind & Shade, labor cost will be covered 100% for up to twelve (12) months after completion of installation. At the conclusion of this twelve month period, all labor costs shall be borne by the owner unless a service contract has been agreed to in advance.

  If installation services were not provided by American Blind & Shade, all labor costs shall be borne by the owner unless a service contract has been agreed to in advance.

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Obligations to the Customer

• The obligations of American Blind & Shade and its installers are limited to repair or replacement of any part found to be defective. If repairs or reinstallation are made under this warranty, the repairs will be made with like or similar parts and installation shall be in accordance with the same installation guidelines as were in effect during the original installation.

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